You have Questions, and we have the Answers!
Q. How long does it take for my order to be processed?
A. Orders typically take 2-5 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 5 days. You will receive an email confirmation with the shipping tracking number when your order ships.
Q. I received my tracking #, but its not showing up?
A. It normally takes 2 to 5 Business Days for the Tracking number to Appear onto the Tracking Site. Please wait a few business days and it will be visible!
Q. How long does my shipment get to me?
International Delivery: 15 - 21 business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
Q. I accidentally selected the wrong color or model, what can I do?
A. We understand, we are all human and we all make mistakes! If you have ordered your case within 24 to 72 Hours, please send an email to our Customer Team at: firstname.lastname@example.org or you may write us to our WhatsApp +43 681 81650321. At any given point your order has already been shipped and has not yet been revised, please do notify us. You can ship out the case back to us at your expense, and upon receipt we will ship out the proper case.
Q. I received my case today, and it arrived damaged. How can I get a replacement?
A. DraBangStore is continually working on enhancing our packaging daily. Though it has increasingly improved, there is an odd occasion that some may turn up damaged upon receipt. Most of the factors are out of control (natural disasters, holidays, weather, etc.) Therefore please Contact our Customer Service team at email@example.com and please attach a picture of the case received. Once we received verification, we will send you out a new replacement at no extra cost.
Q. I ordered two items and only received one, where is my additional Item?
A. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. Do not be alarmed as both items may arrive at separate times.
Q. I've contacted customer support and I haven't received a reply?
A. We apologize if we were unable to provide a response right away. Our Customer Service Team is always prompt during our Regular Operational hours: Monday to Friday 12:00pm to 5:00pm (Pacific Time +8). Our Customer Service Email is available to you 24 hours, and during regular Hours of operations our Team will be available to respond to your email and phone calls.
Q. I'm not happy with my case and I'd like to send it back for a refund. What is the procedure?
A. We make it as easy as possible for all of our customers to get a refund on their products. You have 14 days AFTER receiving the product to try it out to see if you like it. The Process is Simple: Return your case to us, once we receive it, we refund you. That's all it takes. However we do NOT accept: Broken cases, Damaged cases, and Missing pieces. Please be sure to Contact our Customer Service Team first, with an attachment picture of your case. Unfortunately, We are not responsible for any expense for shippings. We ask that you ensure your Name and Order number is visible on or in the package.